Your satisfaction is important to us. If your purchase does not meet your expectations, you may request a return within 30 days of receiving your order.
Starting a return
To begin the return process, please contact our support team at info@lidiastore.com. In your email, include your full name, order number, and a brief explanation of the reason for the return. If the item arrived damaged or incorrect, attaching a photo will help us review your request more efficiently. We usually respond within 1–2 business days.
Return approval and shipping
Once your return is approved, we will provide a prepaid return label along with clear instructions. All return shipping costs are fully covered, so you will not be charged any additional fees.
Return addresses
Depending on the nature of the return, your item will be directed to one of our official return locations. The correct return address will be confirmed in our response email.
UPS Access Point Returns
1500 Broadway
New York, NY 10036
United States
PostNL Retourpunt
Coolsingel 104
3011 AG Rotterdam
Netherlands
Once the returned item is received and inspected, your refund will be issued using the original payment method. We are committed to making the return process clear, fair, and straightforward for every customer.
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